Privacy Policy

1. Information We Collect

• Information you provide — name, email, shipping/billing address, phone number, and order details when you make a purchase or contact us.
• Payment information — processed securely by Stripe and Komoju. We do not store full credit card numbers.
• Communication — messages sent via contact form, email, or social channels.
• Usage data — anonymous browsing data (pages viewed, time spent, browser type) collected via cookies and analytics.

2. How We Use Your Information

• Process and fulfill orders, including shipping and delivery
• Respond to inquiries and provide customer support
• Send order confirmations, shipping notifications, and (with consent) marketing emails
• Improve our website and services based on usage patterns
• Comply with legal obligations and prevent fraud

3. Third-Party Services

We share necessary information with:

• Stripe — credit card payment processing
• Komoju — Japanese payment methods (Konbini, PayPay, Bank Transfer, Pay-easy, Merpay)
• Shipping carriers — Japan Post, Yamato, etc.
• Hostinger — website hosting infrastructure

Each provider has their own privacy policy. We share only the minimum necessary information.

4. Cookies

We use cookies to enable essential site functionality (cart, login, language preference) and to analyze traffic. You can disable cookies in your browser, but some features may not work properly.

5. Data Retention

We keep your information only as long as necessary, or as required by law (tax records are typically retained for 7 years per Japanese tax law).

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Personal Information Protection Commission (個人情報保護委員会)

To exercise any of these rights, email hello@nerdonstudio.com.

7. Data Security

We use industry-standard security including SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure.

8. International Transfers

Some service providers (e.g., Stripe) are based outside Japan. By using our site, you consent to your information being processed in those jurisdictions in accordance with their privacy frameworks.

9. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

合同会社NERDON (Nerdon Studio)
Email: info@nerdonstudio.com
Address: [000-0000], Japan